Attended Wireless Technology Forum’s Mobile Media SIG event

Had the pleasure of attending the Wireless Technology Forum’s SIG on Wireless Apps and Mobile Media. Today we had the iPhone Product Manager for autotrader.com – Nick Park presenting. 

Excellent presentation Nick. Thanks. Enjoyed the session

Nick was speaking about autotrader’s mobile web app. Some key aspects from his presentation :

Autotrader is primarily focused on iPhone but its web app works on BlackBerry and Windows Mobile too. AutoTrader’s app is about finding new and used cars, their pricing and nearby dealerships based on a number of criteria. AutoTrader is part of the Cox family. Some stats on autotrader :

• 14 million unique visitors each month
• 40000 dealers use AutoTrader
• 3 mill cars in inventory
• 250K private sellers
• 220 employees

Audience of AutoTrader :

• 78% visitors are males
• Average age is 43.7 years
• Average income $74300
• 40% have graduated college
• 63% are married

Basically the primary market audience is mid-market customers.

Another interesting stat : 83% of AutoTrader’s audience are looking for used cars. Only 10% visit to sell their cars on AutoTrader. So not a big selling platform. It is primarily search and find.

Critical aspects of AutoTrader strategy which also define its mobile app are : Portable, Rich Media, Local, Brand. Portability was a challenge as earlier strategies involved print media localized to communities. The mobile app was originally developed for portability reasons (in-pocket accessibility) and also to keep the brand fresh and young.

AutoTrader thought best to go with a mobile website as opposed to a device app. This was the easy thing to start with as it allowed them to leverage most of the backend web app and data environment. Mobile resident app would be more work and is in the future.

AutoTrader’s other brands include : AutoTrader Classic (Classic cars), AutoTrader Latino (heavy SMS usage), and AutoMart (popular with women). These three profiles require a different strategy in mobile world too.

Dealers have a substantial presence on AutoTrader. The latter enables inventory management, merchandising and auction support for dealers. AutoTrader has deep relationships with Kelley Blue Book, MSN Auto, Univision and NADA Guides.

Mobile version of AutoTrader was a result of a need to provide scalability to distributors. The mobile web app is being tightly coupled to the main web app. There is an effort to merge the business and analytics engine of the mobile app with the main web app. This helps in fast turnaround on changes and experimentation.

Functionally speaking, searching a car requires a lot of parameters to return an accurate result set. Also getting credit for referring customers to dealers has been difficult for AutoTrader so they are experimenting with coupons and such. The mapping function of the AutoTrader mobile app finds the nearest dealer having the desired car.

                                                               

                                                       autotrader.com on iPhone

Some key aspects needed to sell cars :

- photo is critical for used cars

- video is important and useful with lot of mobile users checking auto videos on mobile phones

- maps are popular to find cars in nearby vicinity dealerships

 

Next steps for AutoTrader mobile consist of : experimenting with more iPhone apps, developing for other platforms like Android, mobile / web hybrid apps and fast turnaround on application development and releases.

Thanks to WAMM (Wireless Apps and Mobile Media) SIG at the WTF for arranging this excellent presentation.

A Primer on LTE

LTE or Long Term Evolution is a 4G wireless technology and is considered the next in line in the GSM evolution path after UMTS/HSPDA 3G technologies. LTE is espoused and standardized via the 3GPP or 3rd Generation Partnership Project members. 3GPP is a global telecommunications consortium having members in most GSM dominant countries. 3GPP specifications are based on GSM evolution path of wireless communications. GSM is the most prevalent wireless standard in the world and has maximum number of subscribers globally.

The impact of LTE is so big that even powerful carriers which were on the alternate CDMA path like Verizon Wireless of United States, have decided to go with LTE in their next generation 4G evolution. Firms like Verizon and MetroPCS of USA have all but dumped the CDMA technology path almost dealing a blow to the CDMA owner Qualcomm, although the latter is much more diversified so it is not really short of business models.

LTE vs WiMAX
Whereas WiMAX emerged from the WiFi IP paradigm, LTE is a result of the classic GSM technology path. LTE is behind in the race to 4G with WiMAX getting an early lead with the likes of Sprint ClearWire and several operators in Asia opting to go with WiMAX in the near term. So where WiMAX has a speed to market advantage, LTE has massive adoption and GSM parenthood to back it up.

It is widely believed by market analysts that LTE will win ultimately but WiMAX will find adoption in frontrunner communities and niche business models which tend to take up technology faster. WiMAX vendors will have you believe that speed to market is too important to ignore. History suggests otherwise in case of wireless industry. It is also believed that ultimately, wireless industry will figure out a way to wed the two 4G technologies so the end product in few years might be a nice amalgam.

So ultimately, what standard an operator uses might be a moot point in the long run. The inter-operability would be just too great to get hung up on the wireless standard. The fact that both WiMAX and LTE are all-IP means that a cross-connection will be a piece of cake at some point in future.

In terms of speed, Fixed WiMAX lacks LTE in speed but Mobile WiMAX may catch up with LTE on this front. For an overview on WiMAX, refer to our post “A Primer on WiMAX“.

LTE Technology
LTE builds on 3GPP family which includes GSM, GPRS, EDGE, WCDMA, HSPA (High Speed Packet Access) etc. LTE is an all-IP standard like its peer WiMAX. LTE allows for rich applications and business models which include ultra-high speed voice, video and data. It also enables integration with the classic internet infrastructure which is all-IP based.

HSPA (High Speed Packet Access), the 3G GSM standard popular over near-term, offers uplink speeds of 11.5 MBPS and downlink of 28 MBPS. Whereas LTE offers 75-100 MBPS Uplink speeds and 250-300 MBPS downlink speeds. Compare this with 20 MBPS U-verse speeds of AT&T wired broadband network U-verse and 50 MBPS speeds in Verizon FIOS TV service. In a nutshell, LTE will beat the fastest wired broadband delivery High Def TV today (in USA) by order of 1 to 4 or 1 to 2 depending on which wired broadband we are talking about. That said, many carriers like AT&T believe that HSPA and its faster cousin HSPA+ will compare well with early WiMAX speeds and so there is no rush to LTE yet for these kind of carriers.

Some key characteristics of LTE are described below :

• Increased Data Rates and High Efficiency : LTE is based on OFDM Radio Access technology and MIMO antenna technology (just like its cousin WiMAX) which offer excellent modulation technique for achieving powerful spectral efficiency.  Think of the OFDM wireless spectrum as a series of very fine and narrow wireless  bands and each band gets allocated to various service providers.  LTE offers higher data transmission rates while utilizing the spectrum more efficiently. This translates to an ability to support many more multitude of subscribers than is possible with pre-4G spectral frequencies. LTE is 2 to 5 times more efficient in spectrum utilization than the most advanced 3G networks.
• Radio Planning : LTE signal goes far and wide and covers a larger geographic territory. LTE signal is way faster than the existing wireless transmission resulting in higher user response times.
• IP environment : LTE is all-IP which permits new enhanced applications like real time voice, video, gaming, social networking and location-based services.  The concept of wireless ubiquity comes alive with LTE processor chips in everything from netbooks to mobile phones to consumer devices; all these devices talk to each other seamlessly and effortlessly.
• Inter-operability : LTE IP network co-operates with circuit-switched legacy networks resulting in a seamless network environment and signals are exchanged between traditional networks, the new 4G network and the IP-based internet seamlessly.

LTE Applications
LTE will enable applications previously unheard of. Wireless ubiquity is a given. All consumer devices. communication and computing resources may be enabled on the wireless network courtesy of chipmakers like Intel who are eagerly building in WiMAX and LTE in future chipsets which will be embedded in all sorts of technology devices that one can imagine.  Social Networking and human-technology interaction (HTI) will take on a new meaning. Human-technology interface and resultant communication could be as seamless and as effortless as the Tom Cruise movie Minority Report makes it out to be (ok we are bragging a bit now).

Web 4.0, if you will, may just comprise the Wireless as an integral element of the hyper-connected world via LTE and WiMAX enablement.  Broadband TV might not need wired cables anymore and new MVNO service providers may emerge who enable wirelessly driven TV and broadband internet. Business users might exchange massive amounts of data while on the go at the flick of a button (or touch). Interacting with your Flickr and Picasas photo streams from mobile devices might be a breeze. Games will cross wired / wireless domains and mobile location will figure in the gaming context naturally. Location-based may take a new meaning with location being the true IP beacon determining the application context in a flash, thereby offering a ultra-personalized mobile experience to the user.

LTE Timeline
Operators are just now fully deploying 3G using WCDMA or UMTS/HSPDA. WiMAX is coming in via ClearWire in USA and several operators like BSNL in India and many others in Middle East and Africa. The first LTE deployment in USA is with relatively tiny MetroPCS which may just beat the big 3 LTE carriers (AT&T, Verizon and T-Mobile) in the race to 4G. Verizon is claiming 2010 LTE deployment and AT&T is taking a more patient approach and states that LTE is in 2011-12 timeframe. China is unique, as usual. They have taken the TD-SCDMA 3G route which is a “unique to China” standard.  Chinese 4G strategy is not clear still. India is more LTE centric like the West with major carriers like Airtel and Vodafone adopting the LTE route. LTE in India is many years away as India’s regulator TRAI has not even awarded the 3G spectrum licenses yet.

Japan, we won’t even go there..

A Primer on WiMAX – see our post referenced on wikipedia

Our article on “A Primer on WiMAX” was liked so much that a link to it was created on wikipedia under Notes and References section of the main WiMAX page :

http://en.wikipedia.org/wiki/WiMAX

Thanks to the team or individual who put our post on wikipedia. So we have decided to create “A Primer on LTE”. LTE is the competing 4G technology and coming a little later than WiMAX. Stay tuned for the LTE primer on this blog.

iPhone 3.0 OS Overview

I wanted to write about the new Apple news – that of iPhone 3.0 software. Apparently it is a version which will fulfill many of the things which were missing before :

- 100 new features
- Search iPhone
- Cut, copy and paste capability – sorely lacking in prior versions
- Send photos, contacts, audio files and locations via MMS
- Read and compose email and text in landscape mode. Earlier the safari browser allowed this but not the email and message box. Now the latter will allow landscape also.
- 1000 new APIs for developers
- enable in-app purchase of content like subscriptions, additional game levels and other content
- apps can communicate with other hardware via Bluetooth
- push is available to developers to push content
- multitasking so multiple apps can run simultaneously
- developers can use the map feature of iPhone in their apps
- developers can access the iPod music (or podcasts etc) library stored on the device and use them innovatively in their apps

 

This is a sample list – we will write more as we learn about this exciting new announcement from Apple – we remain die-hard fans of iPhone which is a true mobile revolution as far as we are concerned.

CellStrat Annual India Mobile Media Survey 2009 – status

We are pleased to report that this survey that we started recently is progressing well. We have received some excellent responses from top executives who have shown high interest in mobile media and related applications on the mobile channel. Some very interesting observations are emerging (this is a sample from responses so far,  survey is still progressing so not done yet) :

- As suspected Airtel is most common operator in use and Vodafone follows after that.

- 93% execs use mobile phone for uses beyond talking

- All execs feel that mobile represents the biggest opportunity in next 5 years

- SMS is the killer data app with IVR also getting high marks

- Browsing, Search and Directions are most popular mobile web uses in that order. Banking is still low relative to these other uses – we feel trust factor is keeping banking low

- Mobile marketing campaigns are primarily about information disbursals rather than for promotions or customer service.

- Most execs give very high marks to mobile advertising. Of course SMS is the main theme here.

Well – we are confident that you will be enriched with the results of this survey. It is indeed coming out very well. We encourage media, marketing and technology heads to participate and others to get access to this survey. It is the most critical and actional business intelligence on the latest and most exciting media channel of today’s time – the mobile device.

To participate or get access to the survey report, please contact us at :

http://www.cellstrat.com/mobilemediasurvey.html

The final survey report will be available at the end of April.

VS

War on Mobile App Store Front soon…

I was at Nokia Forum yesterday in New Delhi while it was being organised by Nokia parallely in Malaysia too. Nokia has started organising these forums/ code camps regularly now to connect with third party developers who come out with very innovative applications every now and then from around the world.

Mostly present there were talking about how different manufacturers like Research In Motion (RIM), Google Inc., Microsoft and Nokia etc. are all tryting to get a pie of the app store market share, a trend started by Apple. Most of them agreed that Apple actually told the world that phone is not just for talking or sms but a lot more then that, through it’s iPhone and the app store. However in India, iPhone is not as popular in absence of 3G networks.

Now, other companies like RIM and Nokia are going to leverage that customer knowledge (imparted originally by Apple)  to monetise the huge opportunity available now as Nokia and RIM both have far greater market share in India then Apple’s iPhone.

Research in Motion (RIM) in October 2008 announced two major distribution initiatives for smartphone applications for its BlackBerry handheld, including an online store called BlackBerry Application Storefront and an application center. RIM began accepting applications and content from developers for inclusion in the storefront in December and the store is scheduled to launch this month. The storefront will allow developers to set their own prices for applications. RIM is working with PayPal, an online payment service, to provide consumers with a way to pay for applications from BlackBerry smartphones.

Nokia is launching their app store on OVI starting first from western world by end of first quarter and later entering in India by around mid of this year. Nokia is also tying up with various payment platforms including credit card payment gateways online for cutomers to pay for applications.

A key question for technology executives is what value, if any, do these app stores provide to business users? So far, experts say, the usefulness for business appears to be limited. But with the influx of new players in the market, the number of business applications might increase.

Top Trends in Mobile Space

Next 2-3 will see radical changes happening in mobile space, making smartphones, netbooks and yet-to-be introduced devices even more indispensable parts of our lives. Here I am quoting ( from CIO Zone) some of the developments in US and will also try to give my views from India’s persective that will power this next phase of evolution?

Long Term Evolution (LTE)

The so-called fourth generation of mobile (4G) is expected to be rolled out across North America over the next three years, making it possible for corporate users to run business applications on their devices simultaneously with Voice over IP (VoIP) capabilities. Where as in India 3G is yet to roll out for masses. People are eagerly waiting for the same as slowly people are switching on to smart 3G phones.

WiMax

As LTE and WiMax networks are deployed in the U.S. through 2012, expect to see more netbooks and laptops equipped with built-in radio frequency identification (RFID) and wireless support. We sometimes get queries in India for development of applications in healthcare etc. but simple are not able to serve these clients due to unavailability of wimax infrastructure India wide.

3G & 4G interoperability

Sprint has developed a dual mode card which will enable mobile device users to work on both 3G and 4G networks. Other carriers are expected to follow suit.

Smartphone applications

Third-party software vendors will increasingly make enterprise applications available for smartphones, including inventory management, electronic medical records management, warehousing, distribution and even architectural and building inspection data for the construction industry.

GPS

Global Positioning Systems will increasingly be used to identify end users by their whereabouts and also to analyze route optimization for delivery workers and service technicians.

Security

As new and different types of mobile devices are introduced, corporate IT departments will find it increasingly challenging to identify and authenticate individual end users. As such, expect to see a combination of improvements in both Virtual Private Network (VPN) software and hardware-based VPNs to support multiple device types.

Tody, I was in Nokia Forum and there I came to know that last year, they had selected an pplication in International level competition where in with the use of cell-phone, you can convert your television into a touch screen device. These are the kinds of technologies that will change the world and bring all kinds of functionality of operating virtually anything, right in the hands of the mobile device owner.

How will netbooks affect mobile marketing?

The growing popularity of netbooks – smaller, lighter and cheaper laptops with almost similar Web capabilities as big-screen versions – is set to change the world of mobile marketing and media.

Brands such as Acer, Hewlett-Packard and Asus have already launched netbooks priced between $300 and $400. Dell is expected to debut its own version, although there is no inkling that Apple may come out with its netbook.

According to Pholop Solis, ABI principal analyst for mobile broadband in Oyster Bay, NY, A netbook is easier to carry out of the home because it is smaller and lighter, and it is also easier to tote around the home. Also, some people are buying them to use for email and presentations when they travel for business so they can travel light. The popularity of netbooks is possible because of their price range – mostly between $300 and $400, so far.

ABI Research expects netbooks’ sales to more than double to about 35 million units in 2009, and for that to continue to climb in 2010. Some of these will be purchased as secondary devices to get on the Internet by consumers who would not have bought a second laptop.  Some of them will be purchased by consumers as a replacement for an older laptop instead of buying a new laptop.  Today’s netbooks resemble small laptops – they practically are except that they have processors that are less powerful. Early movers in netbook space have been Acer and Asus as two main leaders in the market.

Netbooks are increasingly being offered with mobile broadband and increasingly coming with GPS as well, these devices certainly bring opportunities around location-aware services and advertising.  They will used while walking the way smarpthones and mobile Internet devices will be used, but they certainly will be used on-the-go more often than laptops.

Mobile devices, in general, are expanding from just cellular handsets to include laptops, netbooks, mobile Internet devices (MIDs) and even mobile consumer electronics devices – things like game devices, portable media players, cameras and camcorders are gaining mobile broadband connections for data-only to increase their usefulness. 

In this context, smartphones with better browsers, netbooks, and MIDs are filling the need to be able to access the Internet from anywhere on just the right device, depending on the person’s preferences and needs. This means Internet will be consumed, via the smartphone and netbook channels in the longrun. On-the-go, various devices will fill the need to get on the Internet. However at home, nothing can fully replace the PC.

How should marketers and advertisers react to this phenomenon?
The fact that Internet access is being done more and more from anywhere means that advertisers have to take this into account. 

Location-based advertising is one part of this.  Properly done, mobile advertising can be very useful to people who are already searching for places and using services in the context of their current location and next destination.

(Excerpts from Mobile Marketer)

My Interaction with Mr. Anssi Vanjoki (EVP of Nokia)

Yesterday evening, I attended the CEO forum organized by Internet and Mobile Association of India (IAMAI). Whole event was very well organized and most experts from the telecom and mobile field in general were there among the attendees. Mr. Anssi Vanjoki (EVP of Nokia) was the key speaker for the event.

 

He presented Nokia, from where it started, what it is today and where the whole company is heading to. It was a great presentation and I am giving in the following few lines, the summary of what I got out of the whole presentation and interaction with him.

 

Nokia when it started had launched a big mobile phone which people used to keep as a status symbol as every single piece used to cost around Euro 9000. Whereas today, the size is much smaller with better features and comes in merely Euro 20 each. Earlier, the mobile device was used only for calling and recieving. But today Nokia’s business revolves around much more than just voice. In fact voice is just an add-on feature on top of everything else. Today Nokia’s business revolves around internet, navigation, videos, photos, applications, games, music etc.

 

Vision of Nokia and also their promise is - A World Where Everybody can be Connected.

 

Key trends in todays world are:

 

1. Social Networking – driving new communications behavior.
2. Context – creating next generation web (connecting place, people, time).
3. Context – webNG (sharing – contacts, locations, time, online or mobile status etc.).
4. Point&find – search the world around you – matching real and virtual info to share and transact.

Consumers drive Nokia’s thinking. Context is at the heart of Nokia and thus they have launched OVI. People expect complete solutions like synchronization in between mobile, web and desktop. Here OVI comes in. Eg. Maps from the world can be downloaded on ovi on desktop to mobile free of cost. Nokia comes with music, download all that u can consume in an year into OVI and onto your mobile, all free of cost. People will be able to browse the photos in 3D environment inside OVI. OVI is the next major innovation platform where developers and operators are invited to make applications.

 

Qt – environment is yest another innovative platform being developed by Nokia where any application that runs on symbian will also work in any other platform entertaining Qt – environment.

Digital Doctors Connect to Patients, Info Online

it’s interesting to see these days that many doctors are actually asking for all kinds of latest technologies to connect with their patients around the world.

According to the ePharma Physician v8.0 study from Manhattan Research in US indicated that the number of physicians who use the internet and other digital technologies to access pharmaceutical, biotech, and medical-device information has jumped 20% since 2004 and accounts for 84% of the total US physician population.

The research also finds that 36% of physicians now communicate with patients online (up from 19% in 2003), and that physicians are more active than the average consumer when it comes to new media.

Some of the highlisghts of the study are:

• 54% of US physicians own a smartphone.
• Google is the most popular search engine among physicians, with 91% reach among physicians searching for health and pharmaceutical information online.
• 83% of physicians watch video clips online, as compared with 34% of all US adults.
• Physicians using online communities – such as Sermo and Medscape Connect – are more likely to be primary care physicians, be female, own a PDA/smartphone, go online during or between patient consults, and be slightly younger than the average physician.

We have recently been talking to quiet a few healthcare professionals in other parts of ther world too. We see a great boost in ways in which doctors and hospitals are trying to maximise contact with the patients right from the waiting lounges of their clinics etc. Some of the ways they have been using are bluetooth broadcasting on and off premises for broadcasting all kinds of health related information on products and services etc; using SMS broadcasting for latest updates on health care events etc.